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The first PCC Answer Center begins at Southeast Center
Photos and Story by Christine Egan
January 7, 2014
Written by Christine Egan
The college’s first Answer Center – a one-stop kiosk where any student can access and navigate college resources with help from staff volunteers – opened inside the brand new Student Commons Building on Monday, Jan. 6. Students won’t have to shuttle from department to department trying to access key services. Instead, they simply stop by the Answer Center where they can get assistance on issues related to the Enrollment Services, Financial Aid and Student Accounts departments. At the center’s kiosks, students can login into the college portal called MyPCC and complete any phase of their enrollment. And, at any time they can receive over-the-shoulder help if they are unsure of what to do.
“The Answer Center model places students at the center of the registration process, empowering them through self-service and providing proximate resources and cross-trained staff for maximum efficiency,” said Jessica Howard, Southeast Center/Extended Learning Campus president. “To be able to offer this model to the PCC community first at Southeast Center is exciting and a privilege. Its location in the new Student Commons Building is fitting; together they herald a new era of service and opportunity for our students and community.”
PCC’s 2008 voter-approved $374 million bond program is increasing opportunities for residents to access quality, affordable higher education close to where they live and work. Additional classrooms, updated equipment and technology, and advanced workforce training programs are helping to pave the way for future employment options. For more information, visit www.pcc.edu/about/bond/about.